Chat Support Specialist with German and English (Customer Support)

Location: Onsite at the office in Varna, Bulgaria. Relocation support is available for candidates moving to Varna from other cities.

Company

Customer experience management company providing customer support and automation solutions worldwide.

What you will do

• Handle customer inquiries primarily through chat and email.
• Document customer interactions and cases accurately in the CRM system.
• Follow communication guidelines and internal processes.
• Escalate complex or sensitive cases to the appropriate teams while keeping customers informed.
• Work efficiently across multiple systems and applications.

Requirements

• Native-level German at C1–C2 proficiency.
• English at minimum B2 proficiency.
• Excellent written and verbal communication skills.
• Strong computer literacy and technical aptitude.
• Detail-oriented, reliable, and well-organized approach.
• High school education or above; previous customer service or customer-facing experience is an advantage.

Culture & Benefits

• Permanent employment contract and long-term job security.
• Monday–Friday working hours between 08:00 and 23:00.
• 21 days of paid annual leave.
• Additional health and life insurance and meal vouchers.
• Comprehensive onboarding, continuous training, and internal career opportunities.
• Modern office environment with employee recognition programs and comfortable break areas.