Customer Care Back Office Advisor (m/f/d)

Location: Munich, Germany; flexible hybrid setup with 3 office days per week.

Company

hirify.global is a European e-commerce platform for premium home and living products, operating across more than 20 European countries.

What you will do

• Coordinate the management and resolution of customer issues with suppliers, carriers, warehouses, and other external partners.
• Support the Front Office team with customer claims and escalations.
• Monitor and document issues and process gaps across the customer journey from purchase to delivery.
• Collaborate with Logistics Operations, Finance, Quality, Supply Chain, and other internal stakeholders to resolve cases.
• Identify recurring customer needs and contribute to service and process improvements.
• Maintain high standards of quality, accuracy, and professionalism in customer communications and case management.

Requirements

• Experience in Customer Service, Customer Support, or a similar customer-facing role.
• Strong organisational skills and the ability to prioritise in a fast-paced environment.
• Confident collaboration with internal teams and external partners to find customer-focused solutions.
• Strong customer-first mindset, empathy, professionalism, communication, stakeholder management, and problem-solving skills.
• Fluency in English and German is required.

Culture & Benefits

• High-performance culture based on trust, feedback, collaboration, and ownership.
• International environment with opportunities for professional growth.
• Work-from-anywhere opportunities for up to 4 weeks per year.
• 30 days of paid holiday, wellbeing support, sports memberships, and preventive care.
• Dog-friendly central office, sustainable mobility options, employee discounts, and support for working parents.
• Annual Social Impact Day and team events throughout the year.