Swedish-Speaking Customer Support Operator (Automotive)

Location: Porto, Portugal; hybrid work with flexible working hours. Monday–Saturday, 8:00–20:30 CET, working 8-hour rotational shifts.

Company

hirify.global is a Berlin-founded digital e-commerce platform for automotive aftermarket products operating across 27 European countries.

What you will do

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate product and service information while resolving concerns with empathy and patience.
• Document interactions and maintain detailed customer records in CRM systems.
• Troubleshoot common issues and escalate complex cases to the appropriate departments.
• Identify customer needs, provide personalized solutions, and collaborate with other teams.
• Monitor feedback and meet response-time, resolution-rate, and customer-satisfaction targets.

Requirements

• Fluent Swedish and English, both written and spoken.
• Customer service experience in a corporate or support environment.
• Strong communication, interpersonal, problem-solving, empathy, and active-listening skills.
• Computer literacy and the ability to manage multiple inquiries and priorities.
• Ability to work independently and remain calm and professional under pressure.
• Ability to work rotational shifts aligned with CET hours in the Porto hybrid setup.

Nice to have

• Experience with CRM software or ticketing systems.
• Additional language skills.
• Experience working in a remote or distributed team.

Culture & Benefits

• Full-time contract of 40 hours per week with two days off per week.
• 25 working days of annual vacation plus an additional birthday day off.
• Municipality Day and Carnaval days off.
• Meal allowance of 8 euros per working day and Fidelidade healthcare coverage.
• Mental wellbeing support, learning and development access with more than 650 courses, and flexible hybrid work.
• Corporate automotive discounts and additional retail discounts.