Manager, Agent Architecture (AI)

Location: Berlin Office; London Office; Munich Office; remotely in Germany; remotely in the UK.

Company

hirify.global builds enterprise conversational AI that powers customer service interactions for global brands.

What you will do

• Build and lead the Agent Architecture team, including hiring, weekly 1:1s, performance reviews, career conversations, development plans, and onboarding ramp expectations.
• Coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment.
• Set team goals and OKRs, manage capacity and workload across concurrent customer engagements, and surface resourcing trade-offs.
• Represent Agent Architecture with Sales, Product, Engineering, customers, and partners.
• Guide enterprise customers through AI Agent implementations from strategic advice and scoping through end-to-end delivery, including escalations when agent performance degrades.
• Define and enforce agent quality standards, document best practices, and convert recurring field problems into structured Product feedback.

Requirements

• Experience leading people as a formal manager, team lead, or through sustained mentorship with ownership of group growth and output.
• At least 3 years of experience in conversation design and AI Agent development.
• Track record of building scalable solution architecture and conversational experiences grounded in real user needs.
• Advanced prompt engineering skills.
• Experience integrating REST APIs and working with JavaScript.
• Strong project and stakeholder management skills.
• Significant experience working with enterprise customers, including in escalated or high-pressure situations.
• Sound judgment in capacity planning and prioritization, including the ability to assess and explain what the team can and cannot absorb.

Culture & Benefits

• Work on agentic AI for complex, high-volume enterprise customer interactions.
• Ownership, accountability for outcomes, direct feedback, and fast execution are emphasized.
• Employees are expected to contribute meaningfully from day one and communicate clearly while solving complex problems.
• hirify.global follows GDPR and ISO 27001 data-protection standards.
• Equal opportunity employment is provided regardless of protected personal characteristics.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Technical interview(s), followed by a Bar Raiser interview.