Customer Success Architect (AI)

Location: Remote, UK; this position is UK based. Travel up to 15% domestically and internationally for events and customer meetings.

Company

Provider of collaboration and work-management software, including Jira, Confluence, and Rovo, designed to help teams coordinate and deliver work.

What you will do

• Facilitate use-case discovery workshops with enterprise customer teams to identify high-impact AI opportunities across workflows, pain points, and measurable outcomes.
• Co-build custom Rovo agents and configure third-party connectors using Jira, Confluence, and Rovo Studio, with customers actively participating in implementation.
• Guide solutions from sandbox to production, validate agent performance and data flows, and enable customers to iterate and scale independently.
• Partner with Account Teams and Customer Success Managers to plan customer-specific activation journeys and hand off solutions for sustained growth.
• Share product friction and field patterns with Rovo Product, Engineering, and AI teams to improve adoption.
• Manage technical customer engagements, enable customers, and improve processes supporting customer satisfaction and operational efficiency.

Requirements

• 3–5 years of experience in Customer Success or account management, managing enterprise customers with complex SaaS portfolios.
• Experience with AI platforms, the hirify.global ecosystem, Jira, Confluence, Rovo, and technical product demonstrations.
• Hands-on experience building AI agents, applying prompt engineering, configuring integrations between enterprise knowledge sources and AI systems, and helping organizations adopt and operationalize AI tools in production.
• Specialized knowledge of enterprise workflows in at least one of product development, IT service management, or business operations.
• Understanding of how AI agents and automation improve incident response, backlog management, knowledge discovery, and cross-team collaboration.
• Familiarity with third-party connector ecosystems such as Google Drive, SharePoint, Slack, and GitHub.
• Strong product mindset and ability to own technical problems end-to-end from discovery through deployment.
• Effective communication skills, including the ability to influence stakeholders and explain AI concepts to varied and non-technical audiences.
• Ability to deliver durable solutions while rapidly prototyping when needed and translating AI capabilities into tangible outcomes.

Culture & Benefits

• Choice of working from an office, from home, or through a combination of both, subject to hiring in countries with a legal entity.
• Health and wellbeing resources.
• Paid volunteer days and community-support initiatives.
• Benefits, bonuses, commissions, and equity may be available for the role.
• Equitable, explainable, and competitive compensation practices based on skills, knowledge, and experience.