Document Manager (Defence)

Location: Bristol or Chippenham, United Kingdom. SC Clearance is required, with at least 5 years of continuous residence in the UK needed for eligibility.

Company

BT Business provides secure connectivity and collaboration platforms to 1.2 million business customers in the UK, including enterprises, government departments, sole traders, and start-ups.

What you will do

• Lead document governance, document control, and records management across a major defence contract.
• Manage the controlled document repository, including lifecycle management, change control, and publication.
• Assure the quality, completeness, compliance, security, and audit readiness of contractual documentation.
• Advise internal teams, customers, and senior stakeholders on document standards, governance, and best practice.
• Investigate complex Microsoft Word issues, including fault-finding and document integrity challenges.
• Drive automation and continuous improvement initiatives, and provide reporting and analysis in customer and governance forums.

Requirements

• Proven experience in document management, document control, or records management within a controlled or regulated environment.
• Advanced Microsoft Word expertise, including troubleshooting, fault-finding, and management of complex controlled documentation.
• Strong understanding of document governance, compliance, assurance, and audit requirements.
• Eligibility for SC Clearance requires at least 5 years of continuous residence in the UK.

Nice to have

• Experience supporting large, complex contracts, programmes, or service delivery environments.
• Defence sector or other highly regulated industry experience.
• Experience leading measurable continuous improvement, automation, process optimisation, or data analysis initiatives.
• Knowledge of records management, assurance, compliance, or audit frameworks.
• Experience presenting recommendations to customers, governance forums, or senior stakeholders.

Culture & Benefits

• 10% on-target annual bonus.
• Online private GP access 24/7 for employees and immediate family.
• Paid carers leave of up to two weeks.
• Equalized maternity, paternity, and adoption leave, including 18 weeks at full pay and 8 weeks at half pay.
• BT and EE product discounts, a pension scheme with 5% employee and 10% employer contributions, and a holiday purchase scheme.