Specialist, Sales Order Management

Location: Mumbai, India

Company

hirify.global develops and supplies technologies, automation, and services for the pulp, paper, and energy industries, with a global workforce of 19,000 professionals.

What you will do

• Manage customer orders throughout the complete Order-to-Delivery cycle.
• Process orders against quotations, contracts, and approved commercial terms, maintaining accurate ERP records.
• Serve as the primary contact for customers and Sales regarding order status, delivery commitments, delays, and resolution plans.
• Coordinate with factories, planning teams, logistics providers, warehouses, Finance, and other internal stakeholders.
• Follow up on production schedules, material availability, shipment readiness, and delivery commitments.
• Identify process improvements and support reporting, issue escalation, and prioritization of urgent orders.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
• 2–4 years of experience in Order Management, Customer Service, Supply Chain, or Commercial Operations.
• Basic understanding of international business processes and export order handling.
• Knowledge of Incoterms, VAT principles, logistics, supply chain processes, commercial documentation, and order lifecycle management.
• Strong written and verbal communication, organizational, multitasking, analytical, and problem-solving skills.
• Experience with ERP or CRM systems and good knowledge of Microsoft Office.

Culture & Benefits

• Career opportunity in a global technology and services organization.
• Excellent learning environment with continuous team support.
• Opportunities for personal growth through diverse and challenging responsibilities.
• Collaborative work across Sales, Supply Chain, Logistics, Finance, Manufacturing, and customer teams.