Member Solutions Representative (Fintech)

Location: Within a 4-hour drive of the Maitland, Florida office; in-person training is required in Maitland for the first 4–6 weeks. Monday–Friday schedule from 11:30 a.m. to 8:00 p.m. EST; training schedule is 9:00 a.m. to 5:00 p.m. EST.

Salary: $16.50 per hour plus variable performance pay. The posted compensation range is $13.51–$22.98 per hour.

Company

hirify.global develops products for the fintech and healthtech sectors.

What you will do

• Serve as the first point of contact for customers and provide friendly, professional, and empathetic assistance.
• Handle and resolve customer inquiries and concerns.
• Manage complex customer interactions and work to exceed customer expectations.
• Collaborate with team members and other departments to improve processes and the customer journey.

Requirements

• Must be located within a 4-hour drive of the Maitland, Florida office.
• Must attend in-person training in Maitland for the first 4–6 weeks.
• Reliable broadband internet connection of at least 25 Mbps, with the ability to connect directly to a router by wired connection if needed. Satellite, dial-up, and personal hotspots are not permitted.
• Exceptional communication skills, troubleshooting and problem-solving abilities, and commitment to quality.
• High school diploma or GED.
• 1–2 years of customer service call center experience preferred.

Culture & Benefits

• Flexible work environment.
• Paid vacation and holidays.
• Professional development programs.
• Health, wellness, and financial benefit packages.
• Values include putting people first, partnering with others, and continuous advancement.

Hiring process

• AI technology may be used during interviews for recording, note-taking, and summarization.
• Candidates may opt out of AI interview transcription by notifying the recruiter in advance.