Member Solutions Representative (Fintech)

TL;DR

Member Solutions Representative (Fintech/Healthtech): Providing high-quality support to end-users of financial and healthcare technology products with an accent on empathy, problem-solving, and customer satisfaction. Focus on resolving complex inquiries and delivering exceptional service in a fast-paced, collaborative environment.

Location: Must be based within a 4-hour drive of the Maitland, FL office. Candidates are required to attend in-person training in Maitland, FL for the first 4-6 weeks.

Compensation: $13.51–$22.98 per hour plus performance bonuses.

Company

hirify.global is a leader in the fintech and healthtech space, dedicated to empowering partners and members through innovative solutions and a people-first culture.

What you will do

• Serve as the primary point of contact for members, providing professional and empathetic assistance via phone.
• Resolve customer inquiries and concerns with precision to ensure positive outcomes.
• Exceed customer expectations by delivering memorable and impactful service interactions.
• Collaborate with internal teams to improve processes and enhance the overall customer journey.
• Maintain high standards of service quality and contribute to company success.

Requirements

• Must reside within a 4-hour drive of Maitland, FL.
• Must be able to attend 4-6 weeks of in-person training in Maitland, FL.
• Reliable broadband internet connection (25 Mbps+) with wired router capability.
• 1-2 years of customer service call center experience preferred.
• High School Diploma or GED required.
• Exceptional communication, troubleshooting, and problem-solving skills.

Culture & Benefits

• Flexible work environment.
• Comprehensive health, wellness, and financial benefit packages.
• Paid vacation and holidays.
• Robust professional development and career growth programs.
• Collaborative, people-first team culture.