15 часов назад
Senior IT Customer Support Analyst, Desktop Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior IT Customer Support Analyst, Desktop Support (Microsoft Enterprise): Delivering advanced Tier 2 and Tier 3 desktop support across Microsoft technologies, endpoint devices, identity systems, and enterprise workplace environments with an accent on complex troubleshooting, technical leadership, and service improvement. Focus on resolving escalated incidents, supporting Microsoft 365 and endpoint platforms, leading technology deployments, and improving regional support operations.
Location: Must be based in Brisbane, Queensland, Australia
Company
delivers science, technology and engineering solutions, technology services, and long-term operations and maintenance support to governments and companies worldwide.
What you will do
- Act as the senior escalation point for complex desktop, endpoint, and end-user support issues.
- Deploy, configure, and support laptops, desktops, mobile devices, peripherals, and enterprise workplace technologies.
- Troubleshoot Windows, Microsoft 365, Microsoft Teams, endpoint management, authentication, identity, VDI, remote access, printing, and collaboration systems.
- Perform advanced network and connectivity troubleshooting with infrastructure, network, and cybersecurity teams.
- Lead workstation refreshes, office relocations, technology deployments, and end-user migrations.
- Mentor support personnel, maintain technical documentation, monitor service metrics, and drive continuous improvement.
Requirements
- At least 5 years of enterprise desktop support experience in a Microsoft environment.
- Demonstrated Tier 2 and/or Tier 3 support experience in complex enterprise environments.
- Experience leading, mentoring, or coordinating technical support teams.
- Advanced troubleshooting skills across Windows, Microsoft 365, endpoint devices, hardware, and peripherals.
- Experience supporting Apple Mac devices, macOS, enterprise printing environments, and IT service management operations.
- An AGSVA security clearance and compliance with ITAR are required.
Nice to have
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft Endpoint Administrator Associate, CCST, or CCNA certification.
- Experience with Cisco networking, Linux administration, SAP, asset management, or IT service management platforms.
- Experience leading projects or supervising technical teams.
Culture & Benefits
- Permanent full-time employment with flexible working arrangements.
- Competitive salary with annual reviews.
- Paid parental leave, income protection, corporate rewards, salary packaging, and novated leasing.
- Employee stock purchase plans and discounted private health insurance.
- Online learning, mentorship, and career development pathways.
- Participation in on-call support, major incident response, and executive or VIP support may be required.
Hiring process
- Applications are reviewed as they are received, and the advertisement may close early once a suitable candidate is identified.
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