Helpdesk Services Engineer II

Location: Sydney, Australia; based out of the Sydney office in a hybrid work environment

Company

hirify.global provides an open, AI-driven hirify.global ecosystem through products including Bighirify.global, Feedonomics, and Makeswift.

What you will do

• Support hirify.global employees as part of a global IT team, including remote users in a hybrid work environment.
• Manage new-hire onboarding, including account creation, Mac and Windows laptop setup, and workstation configuration.
• Own end-to-end resolution of end-user software and hardware issues while maintaining customer satisfaction.
• Manage PCs, Macs, tablets, monitors, and audiovisual equipment, including technology used for Google Meet and Zoom meetings.
• Conduct account, licensing, and hardware audits and recommend improvements to end-user systems.
• Collaborate with Helpdesk, Infrastructure, Information Security, and office management teams; maintain and update IT documentation.

Requirements

• 3+ years of experience supporting Mac and Windows operating systems in a corporate environment.
• Intermediate experience with networking technologies and broad technical aptitude.
• Strong customer service, communication, organization, task management, and follow-up skills.
• Ability to diagnose problems, explain complex technical issues in plain English, and train users on solutions.
• Persistent, proactive approach to problem solving with a sense of urgency.

Nice to have

• Experience with Google Workspace, Okta, Jamf, Windows Intune, or Atlassian Cloud.
• Experience supporting remote corporate users.
• MCP certification or equivalent experience.
• Experience with ehirify.global or IT security concepts.

Culture & Benefits

• Work within a global IT organization supporting employees across locations.
• Inclusive workplace with reasonable accommodations available during interviews and employment.
• Opportunity to grow within the IT organization.