IT Specialist / Helpdesk Technician - Remote

Location: US - Remote

Company

hirify.global provides hardware, cloud, cybersecurity, and professional IT services to companies, schools, and government agencies worldwide.

What you will do

• Provide Tier 1 and Tier 2 technical support for corporate employees and pet care centers across the United States.
• Troubleshoot hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
• Manage and prioritize requests through the IT ticketing system while delivering customer support.
• Create and manage user accounts, permissions, and access in Okta, Active Directory, and Microsoft 365.
• Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
• Maintain asset inventory, support procurement and deployment, communicate technical updates, document solutions, and participate in an after-hours on-call rotation approximately once every 6–8 weeks.

Requirements

• 2–5 years of IT help desk experience supporting Windows and Office 365 environments.
• Basic to intermediate understanding of networking principles.
• Experience supporting macOS devices.
• Strong troubleshooting, communication, listening, empathy, organization, and customer service skills.
• Ability to learn quickly, take direction, manage multiple projects, and meet deadlines.

Nice to have

• Experience with Zendesk, Okta, Azure, or AWS.

Culture & Benefits

• Remote contract-to-hire position with benefits.
• Fast-paced environment supporting a nationwide organization.
• Opportunity to contribute to technical knowledge resources and collaborate with Technology staff.