Technical Support Specialist

Location: São Paulo, Brazil — hybrid, with 1 day per week in the office

Company

A global technology company developing software for customizable products and spaces, including 3D design tools for the glass and glazing industry.

What you will do

• Provide technical and consultative support to global customers across 3D design, calculation, and ERP software products.
• Troubleshoot software and business-process issues, diagnose errors, and deliver root cause analysis.
• Explain technical solutions clearly and provide detailed instructions to non-technical users.
• Configure databases and software environments to meet customer requirements.
• Test software, identify defects, and contribute to product and internal support process improvements.
• Escalate complex issues to engineering teams with clear diagnostic information.

Requirements

• Strong computer literacy in Windows and/or Mac environments.
• Excellent problem-solving, analytical reasoning, and methodical troubleshooting skills.
• Good written and verbal English communication; English is the working language.
• Ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage workload effectively.
• A bachelor's degree is preferred, particularly in a technical, engineering, or IT-related discipline.

Nice to have

• Experience in SaaS customer support or IT helpdesk roles.
• Intermediate or higher proficiency in Microsoft Excel.

Culture & Benefits

• Full-time, permanent employment under a CLT contract.
• Hands-on product training through customer support tickets.
• Opportunity to support customers across a global user base.
• Collaboration with product and engineering teams to improve software and support processes.