End User Support Analyst

Location: Hybrid, Nottingham, United Kingdom. Travel to other business locations across the UK and Ireland may be required for on-site support and projects.

Company

hirify.global provides technology services and supports major business transformations through multidisciplinary teams and enterprise IT capabilities.

What you will do

• Provide first- and second-line support for hardware, software, mobile devices, peripherals, and business applications.
• Diagnose and resolve technical incidents through telephone, email, chat, and ServiceNow.
• Install, configure, maintain, and deploy desktop and laptop hardware, operating systems, applications, and peripherals.
• Support onboarding and offboarding, including device provisioning, account setup, and access management.
• Manage IT equipment repairs, replacements, warranties, inventory, and asset records.
• Improve internal IT services through documentation, user guidance, training materials, recurring-issue analysis, and collaboration with infrastructure, applications, development, and testing teams.

Requirements

• Experience in end-user support, service desk, or desktop support.
• Strong knowledge of Windows operating systems, Microsoft 365, Azure, Intune, and standard desktop technologies.
• Experience supporting enterprise hardware, mobile devices, printers, and peripheral equipment.
• Experience with IT service management platforms such as ServiceNow.
• Strong troubleshooting, analytical, prioritization, communication, customer service, and stakeholder management skills.
• Ability to work collaboratively, manage multiple tasks, meet SLAs and KPIs, and contribute to continual service improvement.

Culture & Benefits

• Hybrid work environment with multidisciplinary teams.
• Inclusive, supportive, and people-centred workplace.
• Profit sharing, incentive bonuses, and holiday bonus.
• Family health insurance.
• Access to emerging technologies and Microsoft certification opportunities.