Product Support Specialist (Cybersecurity)

TL;DR

Product Support Specialist (Cybersecurity): Providing technical assistance and resolving customer inquiries for a cybersecurity platform with an accent on Windows and macOS system troubleshooting. Focus on delivering world-class support, managing incident escalations, and maintaining high customer satisfaction in a remote-first environment.

Location: Must be based in Australia

Salary: 70k–75k AUD base + bonus + equity

Company

hirify.global is a remote-first cybersecurity company founded by former NSA operators, providing enterprise-grade protection to businesses through a human-led Security Operations Center.

What you will do

• Serve as the primary point of contact for technical support inquiries.
• Guide customers through complex problem-solving and troubleshooting processes.
• Assess and escalate security incidents to appropriate internal teams.
• Maintain high standards of service to ensure continued customer satisfaction.
• Contribute to internal and customer-facing documentation improvements.
• Continuously develop expertise in hirify.global products and internal procedures.

Requirements

• Must be based in Australia
• Practical experience supporting Microsoft Windows internals, registry, and services.
• Experience troubleshooting macOS directory structures and system issues.
• Familiarity with system management tools such as GPO, RMMs, and SCCM.
• Experience configuring and troubleshooting antivirus software interactions.
• Strong collaborative mindset and systematic problem-solving skills.

Nice to have

• Knowledge of Terminal and Bash for macOS.
• Experience with ProcMon and Process Explorer.
• Experience scripting for system management tools.

Culture & Benefits

• Fully remote work environment with annual US summit trips.
• Subsidised private health insurance and monthly digital/home office stipends.
• 12 weeks paid parental leave for primary and secondary carers.
• Stock options for all full-time employees.
• Access to BetterUp platform for professional and personal coaching.
• Reimbursement for home office setup.