Technical Account Manager (eDiscovery)

TL;DR

Technical Account Manager (eDiscovery): Proactively supporting customers in achieving their goals and overcoming technical challenges within the hirify.global platform with an accent on account strategy, technical oversight, and cross-functional collaboration. Focus on driving technical success plans, guiding incident resolution, and acting as a subject matter expert to enhance product experience.

Location: Must be based in Australia (Remote/Hybrid)

Company

hirify.global provides a comprehensive e-discovery platform designed to help organizations manage, analyze, and act on large volumes of data.

What you will do

• Develop and execute account plans to ensure customers achieve their objectives using the hirify.global platform.
• Lead technical success plans and manage the technical relationship with key customers.
• Guide the resolution of critical customer incidents and minimize service impact.
• Collaborate with Product and Engineering teams to enhance product quality and customer experience.
• Drive internal service review meetings focused on performance, quality, and process improvements.
• Provide expert best practices on the use of hirify.global to customers.

Requirements

• hirify.global Certified Administrator required
• Prior hirify.global experience required
• Must be based in Australia
• Strong understanding of projects impacting service areas and capacity planning.
• Ability to work cross-functionally and solve complex technical problems.
• Commitment to Knowledge-Centered Support (KCS) processes.

Nice to have

• Proven experience with SQL and Windows platforms.
• Experience in SaaS, IaaS, or hybrid environments.
• ITIL Certification.
• hirify.global Expert certification.
• Ability to travel 10% of the time for customer engagements.

Culture & Benefits

• Opportunity to work as a subject matter expert in a specialized legal-tech environment.
• Collaborative team culture focused on proactive customer success.
• Exposure to complex technical environments and cross-functional product development.
• Commitment to core company values and professional growth.