Implementation Manager (AI)

Location: On-site in the New York City office full-time; the role requires flexibility to travel to client sites. hirify.global also has an office in Santa Barbara, California.

Salary: $130,000–$190,000 base salary, plus bonus and equity.

Company

hirify.global is a Series B startup building AI-powered conversational agents for home service companies, with offices in New York City and Santa Barbara.

What you will do

• Lead end-to-end B2B software implementations from kickoff through go-live, managing project delivery, stakeholders, and client accountability.
• Gather business requirements and translate them into technical specifications, product configurations, and integration plans.
• Configure and iterate on AI prompting, workflow logic, and system integrations to improve call quality, conversion, and revenue impact.
• Coordinate configuration QA, client testing, issue triage, launch activities, production monitoring, and post-launch handoff.
• Partner with Customer Success, Sales, Product, and Engineering to develop implementation playbooks and advocate for product improvements.
• Deliver tailored product training and education to support client proficiency and adoption.

Requirements

• 2–5 years of experience at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience.
• Fluency with APIs, webhooks, and integration patterns, including payloads, authentication models, and error handling.
• Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software environments.
• Strong project management skills with experience handling multiple concurrent software delivery projects for B2B clients.
• Clear communication skills for explaining complex subjects to technical and non-technical audiences.
• Must be willing to work in person at the New York City office full-time and travel to client sites.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-sponsored 401(k) through Vestwell.
• Flexible PTO and U.S. federal holidays.
• Company-wide off-sites and daily in-office lunch.
• Commuter benefits, late-night rideshare, workspace accommodations, and provided core tools and software.

Hiring process

• Final compensation is determined during the interview process based on experience, skills, and qualifications.
• The Recruiting team provides full compensation details as the process progresses.