Customer Implementation Specialist - US Payroll

Location: Manila, Philippines; permanently remote with occasional in-person meetings in Metro Manila

Company

hirify.global is a high-growth Series B SaaS company building an all-in-one HR, payroll, and hiring platform for hourly workforces.

What you will do

• Define and maintain implementation programs for small and medium-sized clients, including timelines, stakeholders, deliverables, and technical requirements.
• Own assigned customer implementations end to end during the first 60–90 days, including software setup, training, and go-live support.
• Lead daily kickoff calls, set expectations, and communicate client progress with Account Executives and Customer Success Managers.
• Design and oversee complex processes, maintain client activity and next-step records, and guide users on hirify.global features.
• Support high-severity requests and escalations while collaborating cross-functionally on communication, tooling, and product improvements.
• Create training manuals, templates, and high- and low-touch onboarding programs that improve adoption and customer value.

Requirements

• At least 3 years of customer-facing implementation experience onboarding clients for a SaaS company, preferably with complex implementations; relevant HR/payroll experience in a PEO or accounting firm is also acceptable.
• Experience with US payroll in an implementation role or through in-house payroll management.
• Basic spreadsheet and database skills, with the ability to learn additional tools quickly.
• Strong written and verbal communication skills, analytical ability, attention to detail, empathy, and customer orientation.
• Must be able to attend occasional in-person meetings in Metro Manila.
• Must have a stable primary and backup internet connection of at least 20 Mbps and provide a speed-test screenshot.

Nice to have

• One to three years of startup experience.
• Experience with Philippine payroll.

Culture & Benefits

• Permanently remote work arrangement with occasional Metro Manila meetings.
• $50 monthly stipend and annual bonus.
• Flexible paid time off and company holidays on selected US and Philippine holidays.
• Company-issued device.
• Career fast track for strong performers and opportunities for internal mobility.