Customer Onboarding Manager

Location: Salt Lake City, Utah, USA

Company

hirify.global provides a scalable platform that helps brands and content owners recover digital revenue by combating counterfeits, piracy, impersonation, and distribution abuse.

What you will do

• Manage customer relationships from the point of sale through successful hirify.global platform onboarding.
• Welcome customers, explain service steps, define their needs, and manage timelines toward value.
• Coordinate customer strategy, documentation, implementation, and training on effective product usage.
• Provide timely communication and support through video and phone calls, addressing questions and onboarding issues.
• Analyze customer IP portfolios and monitor onboarding metrics and implementation impact.
• Create repeatable onboarding processes, resources, and frameworks, then transfer relationships to customer success managers.

Requirements

• At least 2 years of experience as a Customer Onboarding Manager, Customer Success Manager, Customer Support professional, or in a similar role.
• Excellent written, verbal, and interpersonal communication skills.
• Technical knowledge of video encoding frameworks and transcription software.
• Strong organizational and time-management skills for handling multiple customers simultaneously.
• Strategic thinking, data analysis, problem-solving, customer centricity, and teamwork.

Culture & Benefits

• Employer-paid medical, dental, and vision insurance plans, plus One Medical membership.
• Mental health support through TalkSpace, Peloton App membership, and access to Kindbody benefits.
• 401(k) contribution matching, paid parking, and paid parental leave.
• Individualized development plans within a learning-focused culture.
• Flexible work environment, team-building events, and a fast-paced startup setting.