Customer Onboarding Manager

Location: Must be based in New York, United States

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to help global brands optimize their ad performance across major social and digital platforms.

What you will do

• Serve as a subject matter expert on the platform to guide new customers through the onboarding journey.
• Collaborate with Sales and Customer Success teams to deliver tailored onboarding plans for Tier 1-3 clients.
• Train clients on platform features, reporting views, and automation workflows.
• Manage the technical execution of account setups to ensure alignment with sales promises.
• Create impactful presentations and onboarding decks using Google Slides.
• Identify customer challenges and provide solutions within the tool to drive product adoption.

Requirements

• Bachelor's degree or equivalent practical experience.
• 3-5 years of digital experience, ideally with exposure to paid social (Meta) and programmatic media buying.
• Strong understanding of digital advertising platforms and tools.
• Proficiency in Google Sheets and Google Slides.
• Excellent communication and interpersonal skills for engaging with customers and stakeholders.
• Highly organized with a strong project management mindset.

Culture & Benefits

• Work in a multinational and diverse environment with 750+ employees across 13 countries.
• Focus on an inclusive culture where diversity, equity, and inclusion are core values.
• Opportunity to shape the onboarding experience for Fortune 500 brands.
• Collaborative team environment with cross-functional exposure.