Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Building lasting relationships with US customers and helping them maximize the value of a global employment platform with an accent on onboarding, account health, retention, and expansion. Focus on managing the full client lifecycle, analyzing customer insights, and coordinating with Sales, Operations, Product, and Engineering while working US Eastern Time hours.

Location: Remote from Canada or the United States; must be available to work US Eastern Time hours regardless of physical location.

Company

hirify.global is a UAE-based startup developing a global remote work management platform for companies and distributed teams.

What you will do

• Guide new customers through onboarding and drive rapid platform adoption.
• Build strategic relationships with key stakeholders and act as a trusted customer advisor.
• Own customer accounts, monitor account health, resolve issues, and identify improvement opportunities.
• Collect and analyze feedback to provide insights for product development.
• Drive retention, renewals, upselling, and cross-selling across the customer lifecycle.
• Collaborate with Sales, Operations, Product, and Engineering to improve customer outcomes.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related role.
• Experience in EOR, HR technology, payroll, global employment, or SaaS solutions.
• Experience owning the full client lifecycle from onboarding through renewal and expansion.
• Strong interpersonal, communication, relationship-building, and customer advocacy skills.
• Analytical mindset with the ability to use data and customer feedback for decision-making.
• Availability to work US Eastern Time hours, regardless of physical location.

Culture & Benefits

• Work remotely as part of a team distributed across more than 10 countries.
• Collaborative and inclusive environment focused on innovation and creativity.
• Professional growth and development opportunities.
• Competitive uncapped variable compensation tied to account growth.