Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving adoption, retention, and expansion for key accounts on a revenue intelligence platform with an accent on Salesforce integration and RevOps. Focus on building the Customer Success playbook from scratch and optimizing onboarding and implementation processes.

Location: Remote (Must be based in the US or Canada)

Company

hirify.global is a revenue intelligence platform integrated into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence.

What you will do

• Manage a portfolio of high-importance accounts to drive adoption, retention, and revenue expansion.
• Lead seamless onboarding and implementation for late-stage prospects and existing customers.
• Develop the Customer Success function and playbook from the ground up.
• Collaborate with Sales, Product, and Marketing to foster a customer-first culture.
• Turn strong adoption into renewals and commercial growth.

Requirements

• 2-5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering.
• Must be based in the US or Canada.
• Strong technical expertise in CRM systems (specifically Salesforce) and data integrations.
• Proven track record of managing onboarding metrics and implementation urgency.
• Ability to implement AI to optimize departmental processes.
• Exceptional executive communication and stakeholder management skills.

Nice to have

• Experience leading implementation teams for highly complex products.
• Deep knowledge of Salesforce data capture, pipeline management, and forecasting.

Culture & Benefits

• Revenue-generating role with direct collaboration with company founders.
• Competitive compensation, including performance-based incentives and equity.
• Flexible PTO.
• Exposure to high-growth companies and best-in-class GTM leaders.
• High-impact position in a customer- and velocity-driven culture.