Service Desk Analyst (O365/Azure)

Location: Charlotte, NC, United States; in-office presence is required Monday-Friday every week. Candidates must be in Charlotte or have plans to relocate.

Salary: $65,000-$80,000 per year, plus variable compensation and annual bonus.

Company

hirify.global operates a financial marketplace that helps consumers compare loans and manage their financial health through its marketplace, app, and dashboard.

What you will do

• Provide first-line support for employees using the O365/Azure environment and general business technology.
• Troubleshoot hardware, software, Windows 11, and O365 application issues.
• Create and maintain internal technical documentation and contribute to the knowledge base.
• Maintain request-handling and escalation policies and procedures.
• Analyze support trends, recommend system reconfigurations, and improve internal workflows.
• Assist with onboarding, offboarding, hardware procurement, and equipment replacement while collaborating with Cloud Administration, Cloud Engineering, and DevOps teams.

Requirements

• 0-2 years of Information Technology experience, including help desk, campus IT, internships, coursework, or equivalent training.
• Basic familiarity with O365 and willingness to learn Azure and Entra administration on the job.
• Proficiency in troubleshooting hardware and software issues.
• Strong analytical, communication, documentation, and employee-support skills.
• Ability to collaborate effectively in a hybrid working environment.

Nice to have

• Technology-related Bachelor's degree.
• Low-level scripting or automation with PowerShell, Microsoft Flow, PowerApps, or Python.
• Enterprise hardware procurement, configuration, and management experience.
• Experience with SOX compliance, O365 Endpoint Manager, or Security Center.
• Windows, Azure AZ-900, ITIL Foundation, CompTIA A+/Security+, or related certifications, or willingness to pursue them within the first year.

Culture & Benefits

• Collaborative, ambitious, candid, and high-energy technology culture.
• Emphasis on family first, constructive communication, and doing work correctly.
• Medical, dental, and vision insurance.
• 401(k) matching.
• Career development through learning from Cloud Administration, Cloud Engineering, and DevOps specialists.