Deskside Support Technician

Location: Massachusetts, USA; fully onsite at the client's location. US citizenship and residence in the United States required.

Salary: $39,840–$67,440 per year for a full-time schedule. Massachusetts range: $39,840–$74,280. Eligible for a discretionary annual bonus.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for clients, including Fortune 100 organizations.

What you will do

• Provide hands-on deskside support for diverse end users, including executive support.
• Test and troubleshoot hardware, software, operating systems, system images, upgrades, and deployments.
• Resolve technology issues across multiple device types through onsite and remote support.
• Collaborate with internal hirify.global teams and alliance partners such as Microsoft.
• Identify modernization and automation opportunities and propose improvements that enhance the end-user experience and reduce costs.
• Maintain customer satisfaction while meeting XLA and SLA targets.

Requirements

• 2+ years of experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills across email, phone, and in-person interactions.
• Must be a US citizen and live in the United States.
• Must be available to work fully onsite at the client location.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Culture & Benefits

• Inclusive workplace with employee inclusion networks and support for diverse backgrounds.
• Medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Access to learning programs and professional certifications, including Microsoft, Google, and Amazon certifications.
• Opportunities to develop toward service delivery management, workplace modernization, and workplace virtualization.
• Applications are accepted on a rolling basis.