Helpdesk Technician (Tier 1 & Tier 2) (Aerospace)

TL;DR

Helpdesk Technician (Tier 1 & Tier 2) (Aerospace): Providing exceptional technical support and managing IT operations for a navigational intelligence company with an accent on hybrid Windows/Linux environments and cloud-based identity management. Focus on troubleshooting hardware and software issues, optimizing employee onboarding, and maintaining IT asset lifecycles in a scaling startup.

Location: On-site in Burlingame, California. Must be a U.S. citizen, lawful permanent resident (Green Card holder), or other protected individual to comply with U.S. Government space technology export regulations.

Salary: $70,000 – $90,000 + Equity

Company

hirify.global is a navigational intelligence company developing advanced PNT satellite infrastructure in Low Earth Orbit to provide centimeter-level positioning certainty globally.

What you will do

• Serve as the primary point of contact for Tier 1 and Tier 2 technical support requests.
• Troubleshoot hardware, software, and networking issues across Windows, Linux, and cloud environments.
• Manage employee onboarding and offboarding, including laptop provisioning and account permissions.
• Maintain IT asset inventory and equipment lifecycle tracking to ensure compliance.
• Create internal documentation and knowledge base articles to improve support efficiency.
• Assist with endpoint management and basic automation using PowerShell and Bash.

Requirements

• 2+ years of experience in IT Helpdesk or Technical Support within a small to mid-sized organization.
• Proficiency in Microsoft Windows environments, including Microsoft Entra ID (Azure AD) or Active Directory.
• Working knowledge of Linux operating systems and basic administration.
• Basic scripting experience with PowerShell and Bash for automation.
• Strong interpersonal skills to support both technical and non-technical employees.
• U.S. citizenship, Green Card, or protected individual status is required.

Nice to have

• Industry certifications: CompTIA A+, Network+, or Cisco CCNA.
• Experience supporting macOS environments.
• Experience with Microsoft Intune or other MDM solutions.
• Background working in a high-growth startup or rapidly scaling technology company.

Culture & Benefits

• Opportunity to work in a fast-paced, high-growth startup environment.
• Collaboration with a specialized IT team including System Administrators and Network Engineers.
• Equity options as part of the compensation package.
• Inclusive work environment celebrating diversity.