Helpdesk Technician (Tier 1 & Tier 2)

Location: On-site in Burlingame, California, United States. For this U.S. role, applicants must be U.S. citizens, lawful permanent residents, or other protected individuals eligible under applicable U.S. Government space technology export regulations.

Salary: $70,000–$90,000 per year, plus equity.

Company

A startup developing real-time, centimeter-level satellite navigation infrastructure for precise global positioning.

What you will do

• Provide primary Tier 1 and Tier 2 technical support for employees across the organization.
• Troubleshoot hardware, software, operating system, networking, account, and identity issues across Windows, Linux, and cloud environments.
• Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
• Deploy, configure, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Manage the IT ticket queue, asset inventory, equipment lifecycle, and support documentation.
• Assist with endpoint management, software updates, security initiatives, infrastructure improvements, and PowerShell and Bash automation.

Requirements

• 2+ years of experience in IT helpdesk, desktop support, or technical support in a small to mid-sized organization.
• Strong troubleshooting skills across hardware, operating systems, software, and user account management.
• Experience supporting Microsoft Windows, including Microsoft Entra ID and/or Active Directory.
• Working knowledge of Linux operating systems and basic Linux administration.
• Basic scripting experience with PowerShell and Bash.
• Eligibility to work in the United States under applicable space technology export regulations.

Nice to have

• CompTIA A+, Network+, Cisco CCNA, or similar certification.
• Experience with macOS, Microsoft Intune, MDM solutions, identity and access management, endpoint security, or device compliance.
• Experience with IT ticketing systems, knowledge bases, and IT asset management tools.
• Experience in a high-growth startup or rapidly scaling technology company.

Culture & Benefits

• Full-time employment in an on-site work environment.
• Equity offered in addition to the salary.
• Customer-first, collaborative approach to internal IT support.
• Inclusive workplace committed to equal consideration for qualified applicants.