Helpdesk Analyst (End User Support)

Location: Onsite in Bala Cynwyd, Pennsylvania (Philadelphia Area), United States

Company

Quantitative trading firm focused on derivatives and other listed financial products, with technology teams supporting global trading operations.

What you will do

• Provide first-line technical support to more than 1,200 users across trading, business, and technical environments.
• Resolve hardware, software, and end-user technology issues through phone, email, instant messaging, and in-person support.
• Monitor endpoint performance and respond to changes affecting environment stability.
• Perform preventative maintenance, compatibility testing, and research of new technologies.
• Contribute to projects that prevent recurring issues and support the design of solutions for evolving business needs.
• Collaborate with systems engineers, network architects, technical analysts, and software developers.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, or a similar field preferred.
• At least one year of experience in a technical support position required.
• Strong PC and laptop hardware and software installation and troubleshooting skills.
• Working knowledge of Windows 10/11 and Microsoft 365.

Nice to have

• Scripting experience or interest in PowerShell or Python.

Culture & Benefits

• Direct, non-outsourced support model with access to users and the resources needed to solve complex issues.
• Opportunities to query databases, automate tasks, learn PowerShell, and take on new projects.
• Collaboration across trading, technology, and quantitative research disciplines.
• Onsite wellness center staffed by a full-time nurse practitioner.
• 9,000-square-foot gym, all-day food and beverages, and onsite dry cleaning, laundry, auto repair, and detailing services.