IT Service Desk Analyst

Location: Phoenix, Arizona, United States

Salary: $24.00–$28.00 per hour

Company

hirify.global is a family-owned global authorized distributor of electronic components headquartered in Phoenix, Arizona.

What you will do

• Monitor, prioritize, document, and resolve IT support tickets.
• Troubleshoot hardware, software, and system issues for end users through in-person, remote, phone, and chat support.
• Partner with IT teams to resolve complex technical issues and explain solutions clearly to users.
• Support employee onboarding, access changes, and account updates.
• Set up, configure, and maintain laptops, desktops, printers, scanners, and other company equipment.
• Maintain IT documentation and stay current with software, hardware, and system updates.

Requirements

• Familiarity with Windows hardware and software.
• Experience with Office 365 environments.
• Strong analytical and problem-solving skills.
• Ability to multitask with high attention to detail.
• Excellent communication and customer service skills.
• Must be legally authorized to work in the United States without current or future employment visa sponsorship.

Culture & Benefits

• Fast-paced, entrepreneurial environment emphasizing flexibility, professionalism, and self-direction.
• Affordable health insurance plans and an Employee Assistance Program.
• 401(k) matching with vesting from day one.
• Tuition assistance, paid holidays, PTO, floating holidays, and personal and parental leave.
• Company-funded and voluntary AD&D life insurance.
• Donation matching, Volunteer Time Off, and Employee Resource Groups.