IT Specialist (Warehouse IT)

Location: Onsite five days a week in Milpitas, California, United States. Office hours are Monday–Friday, 9 AM–5 PM, with on-call coverage Monday–Friday from 5 PM–9 AM and 24 hours on weekends.

Salary: $72,000–$85,000 base salary per year, with potential discretionary bonus, incentives, and benefits.

Company

hirify.global is a US-based ethnic e-grocery company partnering with local suppliers and using social buying to provide ethnic food across the United States.

What you will do

• Provide daily Tier 1 IT support for warehouse networks, computers, badge and alarm systems, printers, scanners, touch screens, PDAs, UPS devices, and related equipment.
• Manage IT inventory, assets, and user access privileges in the Warehouse Management System.
• Maintain, troubleshoot, repair, replace, and perform preventative maintenance on warehouse IT equipment.
• Support WAN/LAN networks, access points, MDF/IDF environments, video conferencing, SAN/NAS storage, servers, applications, surveillance systems, and security cameras.
• Support employee onboarding and offboarding, conduct IT and warehouse inspections, and provide end-user training.
• Create floor plans, infrastructure diagrams, SOPs, user manuals, and basic project plans while supporting local HQ project implementations.

Requirements

• 4–7 years of relevant IT support experience.
• Proficiency in computer networking, including server-room switches and firewalls.
• Experience troubleshooting Windows and macOS computers.
• Experience with security camera and badge systems.
• Strong analytical, troubleshooting, problem-solving, communication, and organizational skills; ability to work independently.
• CCNA or equivalent certification.

Nice to have

• Experience providing IT support in a warehouse environment.

Culture & Benefits

• Medical, dental, and vision insurance with PPO/HMO options.
• 401(k) plan with a 4% company match.
• Equity and bonus opportunities.
• Vacation, sick, and holiday time off.
• Monthly mobile stipend and hirify.global Points credits.