IT Support Technician II

Location: Onsite at the Centennial, Colorado facility, United States. U.S. citizenship is required because the role requires the ability to obtain and maintain a U.S. government-issued security clearance.

Salary: $75,000–$92,000 base salary per year.

Company

hirify.global develops and manufactures jet propulsion systems using additive manufacturing for unmanned aerial defense and the broader defense industrial base.

What you will do

• Provide Tier I and Tier II technical support for hardware, software, workstation, application, peripheral, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, mobile devices, printers, network equipment, and other IT assets.
• Support Microsoft Windows, Office 365, Entra ID, Endpoint Management, user accounts, access requests, and device management.
• Investigate network, VoIP, telecommunications, and enterprise application issues while coordinating with Systems and Infrastructure teams.
• Maintain IT asset inventory records, support hardware lifecycle management, and document troubleshooting solutions and best practices.
• Handle escalated technical issues, provide onsite support for remote infrastructure teams, and contribute to IT process improvements.

Requirements

• High school diploma or equivalent required; an associate’s degree in Information Technology, Computer Science, or a related field is preferred.
• Typically requires a bachelor’s degree and at least 2 years of related experience, an advanced degree without experience, or equivalent work experience.
• Experience supporting users in a corporate IT environment and troubleshooting computer hardware, software, and connectivity issues.
• Working knowledge of Microsoft Windows, Office 365, Entra ID, Endpoint Management, basic networking, mobile devices, MDM, VoIP, and telecommunications.
• Strong customer service, communication, troubleshooting, organization, documentation, and time-management skills.
• Must be a U.S. citizen and able to obtain and maintain a U.S. government-issued security clearance.

Nice to have

• CompTIA A+, Network+, Microsoft, or other IT-related certifications.
• Experience supporting engineering, manufacturing, aerospace, defense, regulated, ERP, MES, or other highly engineered environments.
• Experience with CAD/CAM/CAE applications such as Ansys, Autodesk, Siemens, or SolidWorks.
• Experience with Microsoft Teams Rooms, collaboration technologies, IT asset management, and inventory systems.
• Ability to routinely lift 20–25 lbs and occasionally lift and move more than 50 lbs.

Culture & Benefits

• Medical, dental, life, and short- and long-term disability coverage from the first day.
• 401(k) retirement savings plan with company match.
• Bonus eligibility and company equity for every role.
• Inclusive, equal-opportunity work environment focused on advancing the U.S. defense industrial base.