IT Support Specialist

Location: On-site at the San Diego headquarters, United States

Salary: $75,000–$94,500 per year

Company

hirify.global is a clinical-stage life-science and technology company developing medicines through an AI-driven drug discovery and development platform.

What you will do

• Serve as the first point of contact for clients and stakeholders, providing updates and resolving IT issues.
• Provide timely troubleshooting for hardware, software, network, and end-user device problems.
• Manage and prioritize help desk tickets against service level agreements and key performance indicators.
• Support employee, intern, and consultant onboarding and offboarding.
• Install, configure, update, patch, and maintain end-user devices and lab technology, including PCs, servers, network devices, and peripherals.
• Improve IT service processes and coordinate system changes to support operational efficiency and business continuity.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.
• 2–5 years of experience in IT help desk support and/or system administration.
• Experience with IT service management frameworks such as ITIL and incident, problem, change, and service level management.
• Working knowledge of Windows, macOS, Linux, mobile systems, TCP/IP, DNS, DHCP, VPNs, and wireless networks.
• Experience troubleshooting desktops, laptops, printers, and other end-user devices, plus familiarity with ticketing and remote desktop tools such as Jira and Zendesk.
• Strong communication, prioritization, multitasking, and independent problem-solving skills.

Nice to have

• CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar certification.
• Experience with Microsoft Intune, VMware Workspace ONE, or similar endpoint management solutions.
• Experience managing technology labs and deploying and maintaining lab hardware and software.

Culture & Benefits

• Inclusive environment focused on collaboration across diverse backgrounds and experiences.
• Company-paid healthcare, flexible spending accounts, voluntary life insurance, and 401(k) matching.
• Uncapped vacation.
• Work at a new facility with an on-site gym and dining.