IT Support Specialist

Location: On-site at the San Diego headquarters, United States

Salary: $75K–$94.5K per year

Company

hirify.global is a clinical-stage life-science and technology company developing medicines through an AI-driven drug discovery and development platform.

What you will do

• Act as the first point of contact for clients and stakeholders, understand their needs, provide updates, and resolve issues.
• Provide timely troubleshooting and technical support for hardware, software, networks, desktops, laptops, printers, and other end-user devices.
• Manage and prioritize help desk tickets against service level agreements and key performance indicators, escalating issues to IT team members or vendors when needed.
• Support employee, intern, and consultant onboarding and offboarding, and create documentation, FAQs, and user guides.
• Perform system updates, patches, maintenance, and lab hardware and software deployment across PCs, servers, network devices, and peripherals.
• Analyze service delivery processes, identify risks and improvement opportunities, and coordinate IT system changes to support operational efficiency and business continuity.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience, plus 2–5 years of experience in IT help desk support and/or system administration.
• Experience with IT service management frameworks such as ITIL and familiarity with incident, problem, change, and service level management for third-party vendors.
• Experience assisting with IT Operations projects involving new technology deployment, process improvement, and information security.
• Working knowledge of Windows, macOS, Linux, mobile systems, and networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networks.
• Proficiency troubleshooting and resolving hardware and software issues on desktops, laptops, printers, and other end-user devices.
• Familiarity with ticketing systems such as Jira and Zendesk and remote desktop support tools.
• Strong communication skills and the ability to explain technical issues clearly to non-technical users.
• Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.

Nice to have

• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
• Experience with endpoint and device management solutions such as Microsoft Intune or VMware Workspace ONE.
• Experience managing technology labs, including hardware and software deployment and maintenance.

Culture & Benefits

• Inclusive environment focused on diversity and collaboration across backgrounds, cultures, and life experiences.
• Company-paid healthcare, flexible spending accounts, voluntary life insurance, and 401(k) matching.
• Uncapped vacation.
• Work at a new facility in San Diego with an on-site gym and dining.