Customer Success Manager (CSM / Account Manager) (SaaS)

Location: El Salvador; remote; U.S. client business hours

Company

hirify.global is recruiting for a client seeking a customer success professional for a SaaS-focused account management role.

What you will do

• Manage a portfolio of 20–40 client accounts throughout onboarding, adoption, renewals, and expansion.
• Lead onboarding, account configuration, product training, success planning, and customer check-ins.
• Monitor customer health, usage, engagement, churn risks, renewal timelines, and expansion opportunities.
• Conduct Quarterly Business Reviews and connect product adoption with measurable customer ROI.
• Coordinate issue resolution across product, technical, support, sales, and other internal teams.
• Maintain CRM records, track portfolio metrics, and communicate customer feedback and revenue risks.

Requirements

• 2–3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience managing customer accounts and driving renewals and retention.
• Experience with Salesforce or HubSpot and familiarity with Gainsight, ChurnZero, or Totango.
• Strong presentation, written, verbal, organizational, and account-management skills.
• Experience with QBRs, demos, onboarding sessions, or client reviews, including managing at-risk accounts.
• Must be located in El Salvador and available during U.S. client business hours.

Nice to have

• 3–5 years of Customer Success or Account Management experience.
• Experience with retention, renewal, or expansion targets in SaaS, B2B technology, or professional services.
• Experience with NPS, CSAT, customer health scoring, upselling, and cross-selling.
• Experience creating customer success playbooks, QBR decks, account plans, or case studies.
• Experience working with executives and senior client stakeholders.

Culture & Benefits

• Fully remote work with structured expectations.
• Direct ownership of customer retention and revenue growth.
• Cross-functional exposure to customer success, product, and sales.
• Performance measured through retention, renewals, expansion, adoption, churn reduction, and customer satisfaction.
• Potential progression into Senior CSM, Strategic Account Management, Customer Success Leadership, or Revenue Operations.

Hiring process

• Initial phone screen and Spark Hire video interview.
• Recruiter interview and practical QBR/account strategy task.
• Client interview, offer, and background verification.