Customer Success Manager I (SaaS)

Location: Guadalajara, Jalisco, Mexico. Hybrid work model with onsite work expected at least 50% of the time for employees within commuting distance of a hirify.global office location.

Company

hirify.global provides AI-enabled governance, risk, and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Manage, renew, and grow a portfolio of enterprise customer accounts.
• Coordinate customer onboarding, training, implementation, and ongoing account management.
• Improve customer satisfaction, product usage, referrals, and net revenue retention.
• Collaborate with sales, expansion, implementation, project, IT, marketing, finance, and operations teams as the customer advocate.
• Identify, qualify, and refer expansion opportunities to the Expansion Sales team.
• Facilitate implementation of the Boards product and modules with senior client stakeholders, including C-Suite executives and directors.

Requirements

• 3–5 years of professional experience.
• Experience in enterprise-level account management, preferably in SaaS.
• Experience with sales CRM applications such as Salesforce.
• Excellent communication and presentation skills, with the ability to manage multiple stakeholders.
• Strong problem-solving ability, curiosity about customer business needs, resilience, and a solution-centric mindset.
• Fluency in English; additional languages are desirable.

Culture & Benefits

• Flexible work environment with a hybrid collaboration model.
• Comprehensive health benefits, generous paid time off, and wellness programs.
• Meeting-free days and global days of service.
• International office hubs and a focus on diversity, inclusion, and employee resource groups.
• Opportunities to work with AI-enabled governance, risk, and compliance products.

Hiring process

• Recruitment teams use AI and digital tools to organize applications, coordinate interviews, and summarize interview notes.
• Final screening, evaluation, and hiring decisions are made by people.