Client Success Manager I (SaaS)

Location: Hybrid role requiring three days per week at the Dallas office, 2000 McKinney Ave, Suite 2150, Dallas, TX 75201, United States. Occasional travel of up to 5% is required for client engagements, team collaboration, and company initiatives.

Company

hirify.global provides an integrated SaaS platform for compliance, prequalification, safety, and supplier performance management, serving businesses in more than 120 countries.

What you will do

• Build and grow relationships with client stakeholders and identify additional engagement opportunities.
• Drive platform adoption, client retention, expansion, and overall account health after launch.
• Lead success-planning meetings and quarterly business reviews to demonstrate value and define next steps.
• Advise clients on use cases, product functionality, training, and applicable program recommendations.
• Partner with Account Management, Support, Implementation, Professional Services, Marketing, and internal stakeholders to resolve issues and identify growth opportunities.
• Document client interactions and use data to improve recommendations, efficiency, scalability, and impact.

Requirements

• 1–3 years of experience in a customer-facing role, preferably Customer Success or Account Management in an enterprise SaaS company, or in supplier management at a large organization.
• Bachelor’s degree or equivalent work experience.
• Strong interpersonal, verbal, written communication, collaboration, organization, responsiveness, and proactive engagement skills.
• Ability to learn complex technologies, processes, and concepts and train or mentor others.
• Experience with Microsoft Office and CRM tools; SFDC and JIRA experience is a plus.
• Background in HSE or Procurement is desired but optional.

Culture & Benefits

• Ownership, accountability, proactive engagement, persistence, empathy, and continuous improvement are valued.
• Health, dental, and vision insurance.
• 401(k) plan.
• Paid time off.
• Hybrid work arrangement with occasional business travel.

Hiring process

• Submit an online application by October 31, 2026, at 11:59 PM PST.