Client Success Manager, Enterprise Accounts

Location: Remote, United States

Company

hirify.global Software provides an AI operating system for the built world, helping organizations plan, connect, and perform in the workplace.

What you will do

• Own the success, retention, renewal, and growth of a portfolio of strategic enterprise customers.
• Build executive relationships and act as a strategic advisor throughout the customer lifecycle.
• Lead enterprise onboarding, adoption, value realization, success planning, and executive QBRs.
• Use AI-powered customer success platforms to monitor health, predict risk, identify expansion opportunities, and improve productivity.
• Partner with Sales, Product, Engineering, Professional Services, and Support on renewals, customer challenges, and product improvements.
• Analyze customer data and industry trends while developing scalable playbooks, automation, and AI-assisted engagement workflows.

Requirements

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
• Experience managing complex enterprise customers, executive stakeholders, long customer lifecycles, adoption, retention, renewals, and expansion.
• Strong executive presence, communication, analytical thinking, organization, prioritization, and stakeholder management skills.
• Experience creating executive business reviews, strategic account plans, and long-term customer success strategies.
• Experience with Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies.
• AI fluency, including responsible orchestration of multiple AI tools and validation of recommendations through business judgment and data quality.

Culture & Benefits

• High-performance culture focused on accountability, ownership, measurable results, and continuous improvement.
• Autonomy to innovate with support for impactful work and professional growth.
• Technology-forward environment integrating AI and advanced solutions into the platform and workflows.
• Collaborative, agile, and results-driven workplace with a strong learning and growth mindset.
• Competitive benefits packages designed to support health, well-being, and financial security.