Customer Success Advisor (Healthcare SaaS)

Location: Remote within the United States; travel to client sites may be required, up to 25%.

Salary: $70,000 USD per year plus incentives.

Company

hirify.global provides cloud-based clinical communication and physician scheduling solutions for medical practices, hospitals, and health systems.

What you will do

• Manage day-to-day relationships with a portfolio of customers, including executive sponsors, department leaders, and practice administrators.
• Help customers adopt and optimize Lightning Bolt Scheduling to achieve business outcomes and improve clinical workflows.
• Monitor utilization, adoption, service requests, and account health using Salesforce, Zendesk, Pendo, and Looker.
• Resolve escalated service issues and coordinate customer-facing work with internal teams.
• Partner with Account Executives and Technical Consultants on account plans, renewals, retention, and customer expansion opportunities.
• Maintain customer documentation and support onboarding, training, adoption, and optimization initiatives.

Requirements

• 4+ years of experience in Customer Success, Account Management, Professional Services, or a related customer-facing role.
• At least 2 years of experience supporting SaaS products.
• Strong technical aptitude and ability to solve complex customer challenges.
• Excellent written, verbal, documentation, critical-thinking, and problem-solving skills.
• Ability to manage multiple priorities, build professional relationships, and identify renewal risks.
• Availability to travel up to 25% and work remotely from the United States.

Nice to have

• Healthcare software experience.
• Experience with scheduling workflows, clinical operations, or healthcare operations.
• Experience with CRM, support ticketing, analytics, or customer engagement platforms such as Salesforce, Zendesk, Looker, or Pendo.

Culture & Benefits

• Remote-first work environment.
• Health, dental, vision, life, and disability insurance options available from day one.
• 401(k) plan with matching contributions and immediate vesting.
• 17 company holidays, 2 floating holidays, and paid time off.
• Internal advancement opportunities in a growth-focused, transparent, and innovative environment.