21 час назад
Learning and Development Consultant
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Learning and Development Consultant (Customer Training): Developing customized training curricula and delivering in-person and virtual software and technical training for external customers across the United States with an accent on instructional design, adult-learning facilitation, and customer needs analysis. Focus on building training plans, explaining technical concepts clearly, evaluating outcomes, and continuously improving training materials and delivery.
Location: Remote within the United States, with travel to customer sites as needed. Travel may be required up to 35% of the time.
Company
provides products and services supported by business systems and customer-focused mobility programs.
What you will do
- Develop detailed knowledge of the company’s business, systems, customer processes, and program operations.
- Perform needs analysis and create effective training plans for software and technical training.
- Design, develop, and maintain customized curricula, presentations, and user guides.
- Deliver in-person and virtual training and coaching to external customers using adult-learning techniques.
- Build customer relationships, collaborate with project teams, staff, vendors, and other stakeholders.
- Evaluate training outcomes, incorporate feedback, and improve the training experience.
Requirements
- Experience in instructional design and hands-on development of training materials.
- Strong consulting, analysis, problem-solving, planning, organization, and communication skills.
- Excellent adult facilitation skills and experience delivering web-based or virtual training.
- Familiarity with Zoom, Microsoft Teams, GoTo Training, and Microsoft Office programs including Word, PowerPoint, Excel, Visio, and Office 365.
- Eligibility for a federal security clearance is required.
- Ability to travel up to 35% of the time and work remotely within the United States.
Nice to have
- Bachelor’s degree or equivalent experience.
- 3+ years of experience developing and delivering learning and development solutions.
- Experience with AI-assisted content development tools and Power BI or other data visualization and reporting tools.
- Business analysis, project management, and customer service experience.
Culture & Benefits
- Values include accountability, customer focus, innovation, integrity, courage, collaboration, and continuous improvement.
- Remote work arrangement with customer-site travel.
- Work includes collaboration with customers, staff, vendors, and project teams.
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