Senior Manager, Training

Location: Arizona, United States; hybrid schedule with in-office work three days per week on Mondays, Wednesdays, and Thursdays

Salary: $115,000–$140,000 annually in Phoenix, plus equity and benefits

Company

hirify.global operates a car-sharing marketplace connecting hosts and guests across the United States, United Kingdom, Canada, Australia, and France.

What you will do

• Define and execute a multi-year strategic vision for Support Training aligned with product launches, platform changes, and organizational growth.
• Coordinate with business stakeholders, QA, Product, Engineering, and training teams to keep learning programs aligned with operational changes.
• Build a closed-loop feedback system that identifies frontline knowledge gaps and converts them into targeted learning solutions.
• Own and improve first-year onboarding, modular training tracks, and scenario-based learning using simulations, sandbox environments, and role-playing.
• Lead, mentor, and develop Training Specialists while establishing a Train-the-Trainer framework for internal leaders and BPO vendor trainers.
• Track completion, assessment, 30/60/90-day performance, and operational KPI results; present data-driven recommendations to senior leadership.

Requirements

• 7+ years of experience in adult learning, instructional design, talent development, or a related field.
• 4+ years leading and developing training teams in a high-volume Customer Support, SaaS, or BPO environment.
• Expertise in ADDIE, Bloom's Taxonomy, and Kirkpatrick's Levels of Evaluation.
• Experience measuring training effectiveness and ROI using FCR, AHT, CSAT, QA, and related operational metrics.
• Strong communication, stakeholder influence, leadership, coaching, mentoring, and prioritization skills.

Nice to have

• Bachelor's degree in Education, Human Resources, Communications, Organizational Development, or a related field.
• Experience with LMS platforms such as WorkRamp, Docebo, Lessonly/Seismic, or LearnUpon.
• Experience with customer support platforms, content creation tools, AI-assisted video generation, or data and analytics platforms.

Culture & Benefits

• Full-time employees receive competitive compensation, equity, benefits, and perks.
• Employer-paid medical, dental, and vision insurance, with country-specific coverage.
• Retirement employer match, paid time off, paid holidays, volunteer time off, and parental leave.
• Learning and Development stipend, hirify.global travel credit, host matching program, and cell phone and internet stipend.
• Hybrid employees receive in-office lunch, snacks, and activities.
• hirify.global uses AI-enabled recruiting tools as supplements; hiring decisions are made by employees, and AI tools are not permitted during live interviews or technical assessments unless specifically authorized.