Operations Supervisor (Event Processing)

Location: Remote event processing; conditions listed as Mesa, Arizona, United States

Company

hirify.global provides smart transportation technology for tolls, violations, vehicle registrations, traffic cameras, and road-safety programs for commercial and government customers.

What you will do

• Lead and motivate employees through communication, coaching, timely feedback, and performance reviews.
• Manage daily event-processing operations, inventory levels, workload forecasts, staffing, and customer-specific SLA performance.
• Conduct regular one-on-one meetings, staff meetings, and team huddles to support engagement and execution.
• Partner with Operations leadership and Human Resources on employee performance, behavior, attendance, and progressive-discipline matters.
• Build relationships with internal departments, customers, and third-party vendors while handling escalated service-recovery issues.
• Support process and organizational changes and help develop and maintain processor training materials.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least two years of leadership experience; previous supervisor experience is beneficial.
• Strong analytical, problem-solving, decision-making, relationship-building, verbal, and written communication skills.
• Ability to engage employees, maintain professionalism, prioritize multiple tasks, and meet deadlines.
• Quality-focused approach with strong attention to detail.
• Strong Microsoft Office skills, especially Excel, Word, and PowerPoint.

Culture & Benefits

• People-first and entrepreneurial working environment.
• Core values include accountability, integrity, courage, customer focus, collaboration, and continuous improvement.
• Equal opportunity employment.