Operations Manager - Medical Records Retrieval (Remote)

Location: Remote

Company

hirify.global operates a digital health platform that helps individuals, providers, employers, health plans, government organizations, and communities manage health information and improve well-being.

What you will do

• Lead release-of-information specialists and establish clear goals, performance standards, accountability, and development plans.
• Manage medical record retrieval operations, including turnaround time, quality standards, SOPs, training, and process standardization with domestic and global partners.
• Support client implementations, customized projects, client meetings, reporting, portfolio presentations, and ongoing delivery-quality follow-up.
• Coordinate with Client Success, Solutions, and IT to resolve connectivity issues and strengthen customer relationships.
• Review financial performance, including revenue, expenses, profits, and margins, and assist with budgeting and fiscal planning.
• Hire, retain, coach, and manage employees while maintaining engagement, culture, and operational performance.

Requirements

• Bachelor’s degree and prior experience preferred.
• Strong leadership, delegation, decision-making, communication, negotiation, customer service, analytical, and problem-solving skills.
• High proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work in a fast-paced, multitasking environment, prioritize work, and meet deadlines.
• Ability to handle confidential patient, employee, and volunteer information professionally.
• Availability to travel as needed, potentially extensively and with overnight stays; ability to sit or stand for extended periods and lift up to 25 pounds.

Culture & Benefits

• Leadership approach centered on compassion, respect, accountability, innovation, employee engagement, and development.
• HIPAA certification must be maintained annually, with strict patient-information privacy and corporate security compliance.
• Equal opportunity employer and E-Verify user.