Client Operations Supervisor

Location: Virtual, United States

Salary: $21–$23 per hour

Company

hirify.global provides client operations and release-of-information services for healthcare facilities.

What you will do

• Manage the efficient operation of assigned client accounts and answer day-to-day questions from clients and Release of Information Specialists.
• Coordinate onsite staffing, schedules, time-off requests, payroll approvals, workflow distribution, and coverage across facilities.
• Monitor productivity, quality, customer satisfaction, revenue goals, and operational performance through dashboards and reports.
• Support training, evaluations, interviews, hiring, counseling, and personnel recommendations for site staff.
• Review release-of-information requests, retrieve and scan medical records, document disclosures, certify copies, and prepare invoices when needed.
• Maintain confidentiality, ensure supplies are available, perform site evaluations, and comply with facility procedures and company policies.

Requirements

• High school diploma or GED required; some college preferred.
• RHIT certification, or the ability to complete and pass an ROI Certification course with a score of at least 85% within 90 days.
• Knowledge of HIPAA privacy standards required.
• Ability to communicate effectively with clients, staff members, and management.
• Valid driver’s license, safe driving history, and ability to travel required.
• Experience with medical records or healthcare and medical terminology coursework are preferred.

Culture & Benefits

• Work includes coordination with onsite and remote supervisors and staff.
• Mandatory meetings and training sessions are part of the role.
• Travel-related expenses are submitted with original receipts according to company procedures.