Onboarding Associate

Location: Boston, United States

Salary: $60,000–$70,000 per year

Company

hirify.global is a startup building an AI-powered platform that combines clinical oversight and technology to train, enable, and support family caregivers delivering care at home.

What you will do

• Conduct outbound calls to caregivers who have applied to hirify.global and guide them through the intake process.
• Make approximately 50–80 calls per day and follow up by phone, SMS, and email regarding next steps or missing documentation.
• Explain hirify.global’s services, support caregivers who are deciding whether to join, and remain their primary contact until training.
• Register caregivers for training and set them up in ADP and other systems required to begin working with hirify.global.
• Document interactions, update caregiver records in Salesforce and Regal, and track follow-ups to ensure inquiries are answered.
• Collaborate with nurses and Care Operations teams and occasionally communicate with providers and organizations.

Requirements

• At least 2 years of experience in customer support, call center, business development, or another client-facing B2C role.
• Experience handling inbound and outbound phone calls, with the ability to manage high call volumes.
• Strong communication, persuasion, organization, and attention-to-detail skills.
• Tech-savvy and comfortable learning new systems, including phone systems and CRM tools.
• Compassionate and professional communication with patients, families, and caregivers.
• Healthcare or healthcare-related experience is valuable; Spanish fluency is preferred for the population served.

Nice to have

• Familiarity with Salesforce or similar CRM systems.
• Experience working in a startup or fast-changing environment.
• Experience leading or managing a team.

Culture & Benefits

• Medical, dental, and vision coverage, including a $0-deductible PPO and company-funded HSA.
• Employer-paid life and disability insurance, optional FSA and commuter benefits, and paid company holidays.
• Paid time off and up to 10 weeks of paid parental leave based on tenure.
• 401(k) account fees are fully covered; no employer match is currently offered.
• A mission-driven startup culture focused on family-centered care, urgency with precision, resourcefulness, positivity, and improving healthcare.