Customer Engagement Specialist

Location: New York City, United States; on-site

Annual on-target earnings: $90,000–$132,000

Company

hirify.global is an AI procurement platform for global enterprises, covering procurement workflows from intake and sourcing through contracting and payment.

What you will do

• Answer support tickets and provide clear guidance to users facing product difficulties.
• Build product documentation, best-practice guides, and customer success playbooks.
• Become a product expert who drives adoption, satisfaction, and customer health.
• Identify user friction, report bugs, and collaborate with Product and Engineering on improvements.
• Partner with executive stakeholders to build, optimize, and scale support processes, assets, and systems using Zendesk and Salesforce.
• Act as a trusted advisor and first point of contact for customer questions and issues.

Requirements

• 4+ years of experience in a direct customer-facing or customer management role.
• Experience in B2B SaaS within a fast-paced environment.
• BA or BS degree.
• Strong problem-solving, organizational, written, and verbal communication skills.
• Ability to manage multiple workstreams, collaborate with Product and Engineering, and adapt quickly.
• Availability for occasional customer travel.

Culture & Benefits

• Medical, dental, and vision insurance covered at 100%.
• Flexible PTO, parental leave, and sick leave.
• Competitive compensation and equity package.
• 401(k) plan and transportation benefits.
• Agile environment with short decision paths, quick delivery, and an international team.
• Team-driven happy hours and celebrations.