Client Experience Specialist

Location: Must be based in the United States

Salary: $50,000–$60,000 base, plus equity and uncapped bonus structure

Company

hirify.global is a mission-driven, B-Corp certified legaltech startup that connects sick or injured Americans with government benefits and insurance compensation.

What you will do

• Communicate daily with clients via phone to understand their situations and advise on next steps.
• Determine eligibility for services and guide clients through complex legal and government processes.
• Navigate internal tech platforms, including Salesforce, to manage client cases efficiently.
• Handle sensitive, personal conversations with empathy and professionalism.
• Drive impact by helping individuals in crisis access life-changing aid.

Requirements

• Bachelor’s degree from a four-year university with strong academic performance.
• At least 1 year of professional work experience (excluding internships).
• Ability to interact supportively with people from diverse backgrounds while maintaining conversation momentum.
• Strong work ethic and ability to manage multiple competing priorities.
• Must have legal authorization to work in the United States.

Nice to have

• Experience in high-volume, high-performing service, sales, or support teams.
• Significant volunteer experience or socially-focused internships.

Culture & Benefits

• Comprehensive medical and dental insurance with 100% of premiums covered for employees and families.
• 401(k) plan with optional HSA/FSA.
• Generous time off including 15 vacation days and ~20 paid holidays.
• Stipends for internet service, education/training, and student loan repayment assistance.
• Regular team retreats and offsites to foster culture and collaboration.