Customer Success Specialist (AI)

Location: New York City, United States; onsite, with in-person work required 4–5 days per week

Salary: $65,000–$90,000 per year, plus equity and benefits

Company

hirify.global develops AI agents and SaaS solutions that improve workflows and customer experiences in housing and healthcare.

What you will do

• Partner with Customer Success Managers to onboard customers, align goals, and support successful implementation.
• Build deep product expertise and provide insight-driven recommendations to help customers achieve value from the platform.
• Engage customers proactively to drive product adoption, satisfaction, and long-term retention.
• Monitor usage data, feedback, and health metrics in PlanHat, Zendesk, Slack, and similar tools to identify risks and opportunities.
• Host and support onboarding webinars, customer training sessions, and scaled engagement initiatives.
• Collaborate with Product, Support, and Sales teams to resolve issues, advocate for customer needs, and improve processes.

Requirements

• 1–3 years of professional experience in customer-facing, project coordination, or support roles.
• Strong communication skills and a clear, organized working style.
• Comfort navigating ambiguity and collaborating across multiple teams.
• Interest in developing into a Customer Success Manager role.
• Eagerness to build deep product expertise and support customer outcomes.
• Willingness to work in person at the office 4–5 days per week in New York City.

Nice to have

• Experience in SaaS, real estate, or healthcare.
• Familiarity with PlanHat, Zendesk, Slack, or similar platforms.

Culture & Benefits

• High-growth startup environment with autonomy and significant ownership of impact.
• Equity in the company.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, commuter benefits, 401(k), and fitness and home services stipend.
• Collaborative in-office environment with meals provided.
• Unlimited vacation, paid holidays, and relocation packages.