Customer Success Manager (AI)

Location: San Francisco, California, United States (On-site)

Salary: $120,000 – $180,000 + Equity

Company

hirify.global is an AI-native startup building the front office for independent provider groups to modernize patient communication and operational efficiency.

What you will do

• Serve as the primary point of contact for a set of provider customers, managing relationships and business goals.
• Own the customer lifecycle end-to-end, from implementation and product adoption to expansion and upsell.
• Identify and define new product opportunities based on customer needs to deliver maximum value.
• Analyze data to respond to customer issues and collaborate with internal Ops and Engineering teams.
• Contribute to the development of best practices and playbooks for the Customer Strategy team.

Requirements

• 3+ years of experience in high-growth environments or ambiguity-heavy roles like startups, consulting, or finance.
• Proven track record of owning and driving key business outcomes.
• Strong technical toolkit including advanced SQL and spreadsheet modeling skills.
• Must be able to work on-site in San Francisco.
• Deep understanding of healthcare business and practice operations.

Culture & Benefits

• Competitive salary, equity, and comprehensive benefits including medical, dental, vision, and 401(k).
• Daily catered lunch and dinner reimbursement at the SF office.
• Opportunity to work in a high-growth, AI-native environment with a team from top-tier tech companies.
• Focus on ownership, velocity, and high-quality execution.