Support Engineer (AI)

Location: On-site, full time at the New York City office

Salary: $120,000–$150,000 annual base salary, plus bonus and equity

Company

hirify.global is a Series B startup building AI-powered conversational agents for home service companies, handling inbound calls such as booking, lead qualification, and customer engagement.

What you will do

• Debug production issues by tracing system state, configuration, workflows, and data flow.
• Own customer support tickets from initial triage through confirmed resolution.
• Diagnose issues involving classification logic, pricing, fees, scheduling, objection handling, and other configurable platform behavior.
• Use internal tools and AI-assisted workflows to investigate and resolve issues efficiently.
• Communicate clearly with customers about what happened, why it happened, and how it was resolved.
• Identify recurring failure patterns and partner with Solutions Engineering and Engineering to improve the product.

Requirements

• 3–6+ years of experience in a technical, execution-focused role such as Support Engineer, Solutions Engineer, or Implementation Engineer.
• Strong debugging skills and comfort working in production environments without a complete playbook.
• Experience with APIs, integrations, webhooks, and configuration-driven systems.
• Ability to reason about complex system behavior from first principles.
• Clear, direct communication and strong ownership of customer issues.
• Willingness to work full time in person at the NYC office.

Culture & Benefits

• Fast-moving, collaborative environment focused on speed, iteration, and visible impact.
• Medical, dental, and vision insurance.
• Company-sponsored 401(k), flexible PTO, and U.S. federal holidays.
• Daily in-office meals, dinner when working late, commuter benefits, and late-night rideshare.
• Company off-sites, standing desks, workspace accommodations, and core tools provided.