Customer Experience Manager (AI)

Location: Must be based in New York (In-office at NYC HQ)

Salary: $70,000 – $110,000

Company

hirify.global is an AI-native startup building production-grade, long-horizon agents that automate complex accounting tasks for global firms.

What you will do

• Serve as the primary point of contact for customers across Slack, email, and chat.
• Investigate technical issues, resolve tickets, and escalate complex problems to the product team.
• Transform resolved tickets into help articles and runbooks to improve agent performance.
• Structure and tag ticket data to build reporting and present actionable insights to leadership.
• Develop deep product expertise to stay ahead of all platform updates.

Requirements

• 2-4 years of experience in an analytical role (management consulting, investment banking, or high-growth startup).
• Excellent written communication skills with the ability to craft clear, professional responses.
• Technical adjacency: ability to read error messages, navigate logs, and debug integrations.
• High adoption of AI: active user of AI tools with informed opinions on their capabilities.
• Attention to detail: precision in communication for an accounting-focused customer base.
• Must be willing to work full-time in-office at the NYC headquarters.

Nice to have

• Exposure to accounting, audit, or finance workflows.
• Proficiency in SQL or other query languages for data analysis.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, Vision, and Life Insurance.
• Mental health support via Spring Health coaching and therapy sessions.
• Unlimited PTO and 12 paid company holidays.
• Daily meal stipends and a fully stocked kitchen.
• 401(k) retirement plan and pre-tax commuter benefits.
• Equity participation in a high-growth, well-funded startup.