Senior Enterprise Account Lead (Senior Customer Success)

Location: New York City, United States; hybrid work arrangement.

Salary: $150,000–$180,000 per year

Company

Enterprise AI visibility platform helping brands understand, manage, and optimize their presence across AI-driven search, commerce, and advertising.

What you will do

• Own a portfolio of strategic enterprise accounts from onboarding through renewal and expansion.
• Lead onboarding and adoption programs that help customers realize product value consistently.
• Build senior-level relationships with VP+ stakeholders and economic buyers.
• Drive renewals and expansions through consultative engagement and clear value articulation.
• Identify account risks, opportunities, and leverage points, while surfacing customer insights for product direction, positioning, process, and pricing.
• Partner with Product, Sales, and R&D to deliver customer outcomes.

Requirements

• 7+ years of experience managing enterprise accounts, including ownership of renewals and expansions.
• Experience working directly with Fortune 500 marketing leaders at CMO or VP level.
• Strong understanding of customer business objectives and ability to articulate product value.
• Confident executive communication and a trusted-advisor presence.
• Strong product understanding, analytical judgment, organization, ownership, and follow-through.
• Ability to lead as a domain expert and operate consultatively without rigid playbooks.

Culture & Benefits

• Opportunity to help build a new category at the intersection of AI, marketing, and commerce.
• Work alongside repeat entrepreneurs, engineers, and marketing leaders.
• Focus on shaping how brands are built, discovered, and chosen in an AI-first world.