Account Director (SaaS)

Location: NYC, hybrid

Salary: $160,000–$185,000 per year, plus equity and bonus

Company

hirify.global provides an AI-powered user interview platform that helps global brands conduct qualitative research faster and at scale.

What you will do

• Serve as a strategic advisor to executive stakeholders throughout customer adoption, expansion, and long-term success.
• Own the commercial health of high-value accounts, including renewals, upsells, and customer advocacy.
• Develop account plans and success frameworks aligned with customer business objectives.
• Partner with Sales to identify and close expansion opportunities within existing accounts.
• Translate customer feedback into actionable input for Product and Engineering.
• Forecast retention and growth metrics and report on customer health and pipeline.

Requirements

• 5–10+ years of experience in customer success, account management, or consulting.
• At least 2 years managing strategic or enterprise accounts.
• Demonstrated success driving renewals, expansions, and multi-threaded stakeholder relationships.
• Experience in a fast-paced SaaS or Series A/B startup environment.
• Exceptional communication, executive presence, relationship-building, and data storytelling skills.
• Ability to work cross-functionally, operate with ambiguity, and balance strategic and hands-on work.

Nice to have

• Experience serving enterprise customers in a rapidly growing technology company.

Culture & Benefits

• Hybrid work arrangement in NYC.
• Equity participation.
• Performance bonus.
• Travel up to 25% for customer events, visits, and conferences.
• Collaboration with Product, Sales, Marketing, and Engineering.