Director of Account Management

Location: New York City, NY; hybrid

Salary: $170,000–$220,000 base salary plus $50,000–$100,000 commission

Company

hirify.global provides analytics and enterprise software products for large organizations, with a focus on scientific and technical applications.

What you will do

• Act as executive sponsor for the most strategic enterprise accounts and own senior-level customer relationships.
• Manage, coach, hire, onboard, and develop a team of Account Managers.
• Own GRR, NRR, account health, renewals, expansion, and complex commercial discussions across the portfolio.
• Define account management processes, standards, expectations, and long-term account strategies.
• Lead high-level escalations and coordinate Account Management, Scientific Implementation, Support, and ML teams around customer outcomes.
• Aggregate customer insights to influence product direction and roadmap priorities while scaling the AM function.

Requirements

• 5–8+ years of experience in account management, customer success, or a related field, including 2+ years directly managing and developing a team.
• Deep experience leading strategic enterprise accounts and building executive-level partnerships.
• Proven ability to design account strategies, negotiation approaches, and long-term expansion plans.
• Comfort working with technical products, technical buyers and users, and complex implementations.
• Outstanding executive presence, communication, analytical, and problem-solving skills.
• Ability to travel 20–30%. Experience with complex, multi-divisional, multi-geographic customers is required.

Nice to have

• Passion for science, chemistry, or artificial intelligence.
• Aptitude for statistics and mathematics.
• Experience scaling an account management or customer success team at a growth-stage company.

Culture & Benefits

• High-visibility leadership role with significant ownership of account management strategy and outcomes.
• Opportunity to shape standards and cultural norms for customer partnerships.
• Close collaboration across Account Management, Scientific Implementation, Support, and ML functions.