Manager, Customer Success Team (AI)

Location: Hybrid in San Francisco or New York, with remote work within the USA; travel to client sites up to 25%

Compensation: OTE $180,000–$250,000 per year, plus equity and commission

Company

hirify.global develops AI agents for healthcare, using proprietary patient interaction data and care protocols to improve access to care and automate healthcare administration.

What you will do

• Hire, onboard, coach, and develop a team of Customer Success Managers.
• Own account health, retention, expansion, GRR, and NRR across the team's customer portfolio.
• Advise healthcare executives on adopting agentic AI and delivering measurable operational and patient outcomes.
• Build executive relationships, lead QBRs, and ensure coverage across clinical, operational, and executive stakeholders.
• Use data to identify risks and opportunities, improve ROI, and enhance AI agent performance.
• Design scalable customer success playbooks, processes, and tools while partnering with Sales, Implementation, Product, and Engineering.

Requirements

• 5–8+ years of experience in Customer Success, Account Management, or a related field in SaaS, AI-native software, or HealthTech.
• 2+ years managing customer-facing teams, including hiring, coaching, and developing individual contributors.
• Strong project management, communication, analytical, problem-solving, and executive presence skills.
• Experience creating customer systems, processes, or programs from scratch and operating effectively in fast-moving, ambiguous environments.
• Interest in or experience driving adoption of AI-native platforms in complex organizations.

Nice to have

• Experience at an early-stage startup or high-growth software company.
• Experience working with health system leadership, MSOs, healthcare providers, or healthcare technology products.
• Experience with complex EHR integrations such as Epic, Athena, or eCW.
• Passion for healthcare innovation and improving patient experiences.

Culture & Benefits

• Employee stock options, annual professional development budget, and training opportunities.
• Medical, dental, and vision insurance, flexible PTO, and a 401(k) plan.
• Office setup stipend, meals and snacks, fitness stipend, and commuter benefits.
• Fast-moving environment focused on customer impact, ownership, accountability, and continuous improvement.